Sam W: Supporting palliative care within Team Care Coordination

Victories:

✅Submit Palliative CATQIP Change Activity Plan
✅Review relevant resources
❌Review relevant service policies around VAD & Palliative Care
✅Develop pre and post staff interview survey
🟡Meet with Service Manager to discuss outcome of policy review and determine if any additions or changes need to be made
✅Update TCC Complex Coordination database
🟡Conduct staff interviews – commenced
❌Develop clinical education plan for team members based on outcome of survey

Challenges

Reduced team and own FTE
1. I have reduced my own FTE to manage external commitments. Now 0.8FTE.
2. The team is already operating at a 0.7FTE deficit.
Staff retention
1. Additional workload onboarding new team members with recent short notice resignation of team member
Leadership change
Palliative CATQIP discussions.
1. Difficult in current climate to engage due to time constraints –
Scope of project including VAD
1. deliberation around the value of this and if it may have been excessive
2. important to include
Time frame
1. self imposed due to leave and service requirements
2. changes made

Lessons

Design & Implementation:
1. Start small pilot changes first involve stakeholders early;
2. keep communication clear and consistent;
3. schedule more dedicated times for this.
Influencing Factors:
1. Resource limitations and compliance requirements shape what’s possible;
2. organisational culture strongly impacts success
3. consider timeframes and build contingency to manage these into the plan
Personal Growth:
1. Adaptability and patience are essential;
2. balancing improvement with broader demand of service and team members is challenging but rewarding;
3. leadership and collaboration skills have strengthened;
4. development needed in confidence to advocate for project;
5. constructive feedback is very helpful - prompts discussion and reflection.

Support

I'd be grateful to schedule a couple of check in appointments to assist with progression, and implementation - I found the feedback from the Palliative CATQIP Change Activity Plan to be invaluable and would be grateful for that guidance .

Do you have any questions about the program in general? No

What has been your favourite thing about Palliative CATQIP so far?

Feedback from the Palliative CATQIP Change Activity Plan.

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