Frequently Asked Questions

Reach out to your PHN coordinator in the first instance who will be able to guide you.

Enquiries are prioritised based on urgency. Low priority requests are addressed within five business days, medium priority within three business days, and high priority within the same or next business day. Suicide prevention referrals and any issues impacting client safety will always be prioritised above all other requests.

If your enquiry is urgent, please note it on the form, and our team will do our best to respond as quickly as possible, depending on our capacity. We prioritise urgent requests and will try to address them as swiftly as we can.

rediCASE is the database that Brisbane North PHN uses to collect the Primary Mental Health Care Minimum data Set (PMHC-MDS) and to support referral workflow from referrer to service provider. Redbourne is the vendor that provides rediCASE. In situations where the request falls outside of the scope of the tasks, you will be prompted to direct a support request to Redbourne’s helpdesk by emailing support@redicase.com.au or by calling 1800 783 336. 

If you send your enquiry via email, it will be manually added to the triage list by the team for review and prioritisation.

Kindly refrain from including your client's full name, date of birth, Medicare card number, or any other personally identifiable information on this form. Please ensure that the referral number is provided when possible.

Download a User Request Form, which can be found on the rediCASE Engagement home page, complete it and attach it to a rediCASE Support Request. 

You are welcome to request us to set up more than one user at a time. To do so please complete a User Request Form for each user and attach the User Request Forms to a rediCASE Support Request.