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Welcome to Brisbane North PHN's new rediCASE Engagement Platform!
The rediCASE Engagement Platform is specifically designed to streamline the management of your referrals, data, and reporting enquiries, ensuring that all requests are handled with priority and efficiency. By utilising this system, we can more effectively track, manage, and prioritise each enquiry, ensuring that all support needs are addressed promptly.
A new streamlined approach to enquiries
To ensure consistency and to improve our ability to respond to enquiries, we kindly request that all enquiries are now submitted through the rediCASE Support Request Form below, rather than via phone or email.
Tracking trends and tailoring training
This centralised approach enables us to capture recurring themes and trends in your requests, allowing us to better understand your needs and provide targeted support.
Furthermore, by analysing these trends, we can develop tailored rediCASE education and engagement sessions specifically for your intake and administrative teams. This proactive approach ensures that your team is equipped with the most relevant knowledge and tools to efficiently navigate the rediCASE system.
Welcome to Brisbane North PHN's new rediCASE Engagement Platform!
The rediCASE Engagement Platform is specifically designed to streamline the management of your referrals, data, and reporting enquiries, ensuring that all requests are handled with priority and efficiency. By utilising this system, we can more effectively track, manage, and prioritise each enquiry, ensuring that all support needs are addressed promptly.
A new streamlined approach to enquiries
To ensure consistency and to improve our ability to respond to enquiries, we kindly request that all enquiries are now submitted through the rediCASE Support Request Form below, rather than via phone or email.
Tracking trends and tailoring training
This centralised approach enables us to capture recurring themes and trends in your requests, allowing us to better understand your needs and provide targeted support.
Furthermore, by analysing these trends, we can develop tailored rediCASE education and engagement sessions specifically for your intake and administrative teams. This proactive approach ensures that your team is equipped with the most relevant knowledge and tools to efficiently navigate the rediCASE system.
Here are some tips for filling out the form to provide access for a new user or change a profile to rediCASE and PMHCIS.
All requests need to be approved by a delegated role within your organisation that authorises appropriate level of access to rediCASE and/or PMHCIS
Provide Accurate Information: Before submitting, double-check that all required fields are filled in. Make sure all details are correct and up to date to help avoid any delays.
Here are some tips for filling out this form for all enquiries including work order requests (excluding new user request):
Provide accurate information: Before submitting, double-check that all required fields are filled in. Make sure all details are correct and up to date to help avoid any delays.
Use the rediCASE referral number: For smoother processing of your enquiry, please always include the referral number. If you do not have it, our team will contact you to verify your identity through security questions to ensure the confidentiality of your service user's data and information. Call backs can be requested via this form too.
Avoid personal identifiable information: Please do not include your service user's full name, date of birth, therapy session invoice, Medicare card number, or other sensitive details. This form cannot be used to process any referrals to MHAOD commissioned providers.
Mark urgent enquiries: If your enquiry is urgent, please note it on the form so we can prioritise it.
The referral information of your service user's and staff are sensitive. Brisbane North PHN is committed to identifying potential risks and implementing measures to minimize the risk of data breaches. You, too, have a responsibility to protect this data and promptly follow your organisation's internal data breach response.
