RACH Program Evaluation Survey (2025-26)

Brisbane North PHN delivers several programs for Residential Aged Care to improve digital health, after hours care, access to quality primary care for residents. This survey will enable us to understand the progress we are making in these areas, and plan relevant activities to support RACHs in the 2026 – 2027 financial year.

We are not asking you to identify yourself in this survey, but we are asking you to name the RACH you work in. This will enable us to identify any RACHs who have not completed the survey, and match data on questions that you may not know the answer to (others at you RACH may complete the survey and have this information).

It is important to know that individual RACH data is never shared, and our reporting will only include combined data. For example, we may report that XX% of RACHs in the Brisbane North region use telehealth, but we will not name RACHs that do or don’t use telehealth.

This survey should take approximately 5 minutes to complete. Thank you for taking the time to complete this survey.

Please tell us which RACH you work in (if you work in more than one RACH please complete a separate survey for each RACH) *

* required

Maximum 255 characters

0/255

How often does your RACH use telehealth to support resident care? Please tick the most appropriate answer

Never

Monthly

Weekly

Daily

Does your RACH have a documented process or policy in place to ensure staff are trained and supported to assist residents with virtual consultations?

Yes

Don't know

Is your RACH registered with My Health Record?

Yes

Don't know

Does your RACH have an action plan of what to do if a resident declines after hours?

Yes

Don't know

Does your RACH have a process or policy in place about care of residents in the after-hours period?

Yes

Don't know

Is your RACH aware of services that can support after-hours care (for example, medical deputising services, PallConsult, Virtual ED etc.)?

Yes

Don't know

Does your RACH routinely review episodes of after-hours care as part of the clinical governance monitoring process?

Yes

Don't know

How many of the current residents at your RACH identify as Aboriginal and / or Torres Strait Islander (if you do not know the exact number, please provide an estimate)

Maximum 4 characters

0/4

10.

On a scale of 1 to 10 (1 being not at all well, and 10 being extremely well), how well does your RACH meet the cultural needs of Aboriginal and Torres Strait Islander residents?

11.

What support, resources, or guidance, if any, would assist your facility in delivering high-quality, culturally safe care for Aboriginal and Torres Strait Islander residents?

Maximum 5,000 characters

0/5,000