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Hub Experience Survey - May

This survey asks you questions about your experience of engaging with one of the Integrated Mental Health Service Hubs operating in the North Brisbane region; either: 

  • The Recovery and Discovery Centre – operated by Communify in the Royal Brisbane and Women's Hospital Catchment; 

  • The Living and Learning Centre – operated by Neami in the The Prince Charles Hospital Catchment; or 

  • Stride Hub Caboolture – operated by Stride (formally Aftercare) in the Redcliffe/Caboolture Catchment

Your feedback is greatly valued and will assist us to improve the quality of care provided to you and others in the future – but this survey is not compulsory 

This survey is anonymous.  Your individual responses will remain confidential, and will not be provided to anyone directly involved in your care.  Your individual responses, and whether you choose to complete this survey will not affect your ongoing involvement with the Mental Health Service Hubs. 

Your individual responses will be combined with the responses from other service users to help us understand if the services being offered at the Hubs are meeting people’s needs.   

This information will be shared with Brisbane North PHN – the funding body for the Hubs. Aggregate level information will be available to the Hubs, however no individual responses will be shared.

If you wish to contact the PHN with any further questions regarding the survey, please contact the Mental Health Service Navigation team on 1800 752 235 (Monday to Friday, 8.30am - 4.30pm).

This survey will take approximately 20-30 minutes to complete. 


2.  

Please indicate which Mental Health Service Hub you received services from. 

If you accessed more than one Hub, please indicate the Hub you engaged with the most, and consider this service when you answer the following questions.
3.  

Did you complete this survey (select one)

You felt welcome using this service
You felt safe using this service
You had access to this service when you needed
You had opportunities for your family and friends to be involved in your support of care if you wanted
Staff were able to provide information or advice to help you manage your physical health if you wanted
Your individuality and values were respected (such as your culture, faith, gender identity, etc)
The service listened to and followed up feedback or complaints
The service respected your right to make decisions
The support or care available met your needs
The effect the service had on your hopefulness for the future
The effect the service had on your skills and strategies to look after your own health and wellbeing
The effect the service had on your ability to manage your day-to-day life
Overall, how would you rate your experience with this service?
Access to a peer worker / lived experience worker, if you wanted
Information available to you about this service (such as how the service works, your rights and responsibilities, how to give feedback, etc)
Development of an individualised care plan that considered all your needs (including support, coordination and follow up)
How has your ability to access the services you need changed?
How has your overall wellbeing changed?
How have your social connections (with family and/or friends) changed?
How has your hope for the future changed?
How have your day-to-day living skills changed?
How has your self-efficacy, or your belief in your ability to manage your illness, changed?
How often did you have to do or explain something because different service providers did not share information with each other?
How often were you confused because different service providers have you conflicting information or advice?
How often did you feel uncomfortable because different service providers did not get along with each other?
How often were you unclear whose job it was to deal with a specific question or concern?

The overarching outcome of the Hub is to support people living with severe mental illness to:

  • Live well in the community; 
  • Access integrated clinical and non-clinical services, matched to their level of need; and 
  • Achieve their recovery goals, including: 
    > Reduced psychological distress; 
    > Improved social connectedness; 
    > Improved hope for the future; 
    > Improved day-to-day living skills; and 
    > Improved self-efficacy, or belief in your ability to manage your illness.     
The Hub is the best use of resources to achieve the desired outcomes
The Hub supports people with severe mental illness to live well in the community
The Hub supports integration of clinical (eg psychology) and non-clinical (eg peer support) services, matched to people’s level of need
The Hub supports people with severe mental illness to achieve their recovery goals
I would recommend the Hub to family or friends if they had similar needs to me
I believe the Hub will reduce my need to access HHS Services

Demographic Questions

The information in this section helps us know if we are missing out on feedback from some groups of people.  It also tells us if some groups of people have a better or worse experience than others.  Knowing this helps us focus our efforts to improve services.  No information collected in this section will be used to identify you. 

15.  

What is your gender identity?

16.  

What is your sexual orientation?

17.  

Are you of Aboriginal or Torres Strait Islander Origin? 

Maximum 255 characters

0/255

Maximum 255 characters

0/255

20.  

Which of the following best describes your living situation? 

21.  

Which of the following best describes your highest level of education? 

If anything in this survey has upset you, or if you are concerned about your wellbeing, please call the Integrated Mental Health Service Hub you are connected to: 

  • The Recovery and Discovery Centre – Ph 3510 2777 
  • The Living and Learning Centre – Ph 3493 6780 
  • Stride Hub Caboolture – Ph 1300 001 907

or your GP, or Lifeline (13 11 14).  In an emergency, please call 000. 

Thank You

Thank you for your time completing this survey.  Your feedback is very important to us and will help us improve the services we provide to people. 

If you wish to contact the PHN with any further questions regarding this survey, please contact the Service Navigation team on 1800 752 235 (Monday to Friday, 8.30am - 4.30pm).